Exchange Policy
Our Promise to You
At Oumaika, every handcrafted piece is created with obsessive care. While we don't offer returns to reduce environmental impact, we gladly provide free design consultations to ensure your exchange feels like a celebration, not a compromise.
How It Works
- 30-Day Exchange Window: Found a better match? Exchange for items of equal or greater value within 30 days of delivery.
- Zero-Restocking Fees: Unlike traditional jewelry stores, we absorb restocking costs as part of our eco-conscious commitment.
- Personalized Support: Email support@oumaikajewelry.com with your order# + 1-3 alternate style codes for swift resolution.
Important Notes
Customer-Paid Shipping: Return shipping costs apply per carrier rates (tracking# required).
Hybrid Exchanges: Combine multiple orders into one new piece - perfect for custom necklace upgrades.