Our Promise to You

At Oumaika, every handcrafted piece is created with obsessive care. While we don't offer returns to reduce environmental impact, we gladly provide free design consultations to ensure your exchange feels like a celebration, not a compromise.

How It Works

• 30-Day Exchange Window: Found a better match? Exchange for items of equal or greater value within 30 days of delivery.
• Zero-Restocking Fees: Unlike traditional jewelry stores, we absorb restocking costs as part of our eco-conscious commitment.
• Personalized Support: Email support@oumaikajewelry.com with your order# + 1-3 alternate style codes for swift resolution.

Important Notes

Customer-Paid Shipping: Return shipping costs apply per carrier rates (tracking# required).

Hybrid Exchanges: Combine multiple orders into one new piece - perfect for custom necklace upgrades.

Our Ethical Promise

Every handcrafted piece is created with obsessive care. To protect our planet, we offer exchanges instead of returns - with free design consultations to ensure your new choice feels perfect.

Exchange Timeline

• 7-Day Request Window: Initiate exchange within 7 days of delivery
• 14-Day Return Period: Ship items back within 14 days of approval
• 30-Day Total Process: Complete exchange within 30 days

Quality Requirements

• Items must be unworn, undamaged with original packaging
• Rings require intact sizing tags
• Include all certificates of authenticity

Exchange Process

1. Email support@oumaikajewelry.com with order# + 3 style preferences
2. Receive eco-friendly return instructions within 24hrs
3. Ship via tracked service (DHL Eco recommended)
4. Receive new item within 5-7 business days

Key Policies

♻️ Sustainability Commitment: 200% carbon offset on all exchanges