Frequently Asked Questions

All of our Gold or Rose Gold pieces are plated in 18k Gold or 18k Rose Gold. We source only the finest metals for all of our jewelry pieces. The base is made from 316L stainless steel, unless otherwise stated on our product pages. Our stainless steel based jewelry is tarnish and water resistant. Our items are hypoallergenic and made to stand the test of time. They will never fade, rust, tarnish, corrode, or get stains.

All OUMAIKA products use medical-grade 316L stainless steel (key term), certified by ECW Nickel Release Standards (<0.2μg/cm²/week), making them the top choice for sensitive skin in Europe and North America. Safe for those allergic to silver jewelry.

Compared to silver, our stainless steel jewelry offers:
3x scratch resistance
Zero tarnishing (no polishing required)
Medical-grade safety

We accept all major payment options for your convenience:

Our refund processing timeline:

Refunds are processed within 4 business days after we receive returned items. Note that your bank may require up to 10 business days to credit your account. If you haven't received your refund within 14 business days of returning items, please contact us at customerservice oumaikajewelryofficial@gmail.com.

Confirmations are emailed immediately after purchase. If not received within 24 hours:

1. Check your spam/junk folder
2. Verify the email address used
3. Contact oumaikajewelryofficial@gmail.com

Order modification options:

*Orders must be placed before 1PM GMT

We offer worldwide shipping to these regions:

DDP = Duties Paid | DDU = Duties Unpaid

Our 14-day return policy requires:

• Original packaging and tags
• Unworn condition (except earrings - non-returnable)
• Completed returns form
• Tracked shipping (recommended)

Start returns at our Returns Portal.